Return Policy

Effective Date: 29 July 2026

At Natural Galaxy Private Limited, we are committed to delivering premium-quality natural wellness and personal care products. We take great care in packaging and shipping every order. If you receive a product that is damaged, defective, or incorrect, we are here to help.

Please read this Return Policy carefully before initiating a return.

1. Eligibility for Returns

You may request a return if:

1. You received a damaged product.
2. You received a defective product.
3. You received the wrong product.
4. The product was damaged during transit.
5. The product is incomplete or missing items due to our error.

Return requests must be submitted within 48 hours of delivery.

2. Conditions for Return

To be eligible for a return:

1. The product must be unused and unopened.
2. The product must be in its original packaging.
3. All labels, seals, and tags must remain intact.
4. Any complimentary items received with the order must also be returned.
5. Proof of purchase (Order ID or Invoice) is required.

Failure to meet these conditions may result in rejection of the return request.

3. Non-Returnable Products

For hygiene, safety, and quality reasons, the following items are generally not eligible for return:

1. Opened or used herbal bath powders.
2. Products with broken safety seals due to customer handling.
3. Products damaged after delivery due to misuse, improper storage, or negligence.
4. Products purchased during clearance or special promotional sales, unless they are defective or incorrect.
5. Gift cards or promotional items.

4. How to Request a Return

To initiate a return, please contact our Customer Support within 48 hours of receiving your order.

Please include:

1. Order Number
2. Customer Name
3. Contact Number
4. Clear photographs of the product
5. Photographs of the outer packaging
6. A brief description of the issue

Our support team will review your request and provide further instructions.

5. Return Approval

Once your request is received:

1. Our team will review the details provided.
2. Additional information or photographs may be requested if necessary.
3. If the return is approved, we will provide instructions for returning the product.

Natural Galaxy Private Limited reserves the right to approve or reject return requests based on the information provided and the condition of the product.

6. Return Shipping

1. If the return is due to our error (such as an incorrect, damaged, or defective product), we will arrange the return or reimburse reasonable return shipping costs where applicable.
2. If the return is requested for reasons other than our error and is accepted as an exception, the customer may be responsible for the return shipping charges.

7. Inspection of Returned Products

After we receive the returned product, it will be inspected to verify:

1. Product condition.
2. Packaging integrity.
3. Original safety seals.
4. Compliance with this Return Policy.

If the returned product does not meet the eligibility criteria, the return may be declined and the product may be sent back to the customer.

8. Replacement or Refund

Once the returned product has been inspected and approved, we may, at our discretion:

1. Replace the product with the same item (subject to availability), or
2. Issue a refund in accordance with our Refund Policy.

Replacement processing times may vary depending on product availability and shipping location.

9. Orders That Cannot Be Returned

Returns cannot be accepted if:

1. The request is made after the return window has expired.
2. The product has been opened or used.
3. The product is returned without original packaging or required proof of purchase.
4. The damage occurred after delivery due to improper handling or storage.
5. The return request is fraudulent or violates our Terms and Conditions.

10. Cancellation Before Shipment

If you cancel your order before it has been dispatched, no return is required. Any eligible refund will be processed in accordance with our Cancellation and Refund Policies.

11. Limitation of Liability

Natural Galaxy Private Limited reserves the right to refuse returns that do not comply with this policy. Our liability is limited to the replacement of the product or refund of the purchase price, as applicable and permitted by law.

12. Changes to this Return Policy

We may update this Return Policy from time to time to reflect changes in our business practices, operational processes, or legal requirements. The latest version will always be available on our website with the revised Effective Date.

13. Contact Us

For any questions regarding returns, please contact us:

Natural Galaxy Private Limited

Registered Office:

LIG-152, AP Housing Board Colony

Nallapadu, Guntur

Andhra Pradesh – 522005

India

Email: naturalgalaxypvtltd@gmail.com

Website: www.naturalgalaxy.in

Last Updated: 29 July 2026