Cancellation Policy

Effective Date: 30 July 2026

At Natural Galaxy Private Limited, we strive to process and dispatch your orders as quickly as possible. This Cancellation Policy outlines the terms under which customers may cancel orders placed through our website.

By placing an order with us, you agree to the terms of this Cancellation Policy.

1. Order Cancellation by Customers

Customers may request cancellation of an order before it has been shipped or dispatched.

If your cancellation request is received before the order enters the shipping process, your order will be cancelled, and any eligible refund will be processed in accordance with our Refund Policy.

2. Orders That Have Already Been Dispatched

Once an order has been packed, shipped, or handed over to the courier partner, it cannot be cancelled.

If you no longer require the product after dispatch, you may refer to our Return Policy, subject to the eligibility conditions mentioned therein.

3. How to Cancel an Order

To request an order cancellation, please contact our Customer Support with the following details:

1. Order Number
2. Customer Name
3. Registered Mobile Number
4. Email Address
5. Reason for Cancellation (optional)

Cancellation requests will be processed only after verification.

4. Cancellation by Natural Galaxy Private Limited

Natural Galaxy Private Limited reserves the right to cancel any order under the following circumstances:

1. Product is out of stock.
2. Pricing or technical errors on the website.
3. Incorrect or incomplete customer information.
4. Payment failure or unsuccessful transaction.
5. Suspected fraudulent or unauthorized transactions.
6. Orders that violate our Terms and Conditions.
7. Circumstances beyond our reasonable control, including natural disasters, government restrictions, or logistics disruptions.

In such cases, customers will be notified, and any eligible payment received will be refunded through the original payment method.

5. Refunds for Cancelled Orders

1. If an order is cancelled before dispatch, the eligible amount will be refunded to the original payment method.
2. Refunds are generally initiated within 5–7 business days after cancellation approval.
3. The time taken for the amount to reflect in your account depends on your bank, card issuer, or payment service provider.

Please refer to our Refund Policy for complete details.

6. Cancellation of Cash on Delivery (COD) Orders

If Cash on Delivery (COD) is available, customers may cancel the order before dispatch by contacting Customer Support.

Repeated cancellation of COD orders without valid reasons may result in the restriction or suspension of COD eligibility for future purchases.

7. Promotional Offers and Discounts

If an order placed using promotional discounts, coupons, or special offers is cancelled, the promotional benefits associated with that order may become invalid and may not be reinstated.

8. Bulk Orders

Natural Galaxy Private Limited reserves the right to review or cancel bulk or commercial orders if they appear inconsistent with personal-use purchases or violate our business policies.

9. Changes to Orders

Once an order has been confirmed, changes to the following may not be possible after processing begins:

1. Shipping Address
2. Contact Information
3. Product Quantity
4. Product Variant

Customers should contact Customer Support immediately if any changes are required. We will make reasonable efforts to accommodate requests before dispatch, but changes cannot be guaranteed.

10. Force Majeure

Natural Galaxy Private Limited shall not be held responsible for delays or cancellations resulting from events beyond our reasonable control, including but not limited to:

1. Natural disasters
2. Floods
3. Fire
4. Earthquakes
5. Government regulations
6. Strikes
7. Pandemic-related restrictions
8. Transportation disruptions
9. Technical failures

11. Changes to this Cancellation Policy

We reserve the right to modify this Cancellation Policy at any time. Any updates will be published on this page with a revised Effective Date.

Continued use of our website after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions regarding this Cancellation Policy or wish to cancel an order, please contact us:

Natural Galaxy Private Limited

Registered Office:

LIG-152, AP Housing Board Colony

Nallapadu, Guntur

Andhra Pradesh – 522005

India

Email: naturlagalaxypvtltd@gmail.com

Website: www.naturalgalaxy.in

Last Updated: 30 July 2026