Refund Policy

Effective Date: 29 July 2026

At Natural Galaxy Private Limited, customer satisfaction is our priority. We strive to deliver premium-quality natural wellness and personal care products. If you are not completely satisfied with your purchase, this Refund Policy explains the circumstances under which refunds may be issued.

By placing an order on our website, you agree to this Refund Policy.

1. Eligibility for Refunds

A refund may be considered in the following situations:

1. You receive a damaged product.
2. You receive a defective product.
3. You receive an incorrect product.
4. Your order is lost during transit and cannot be delivered.
5. Your order is cancelled by Natural Galaxy Private Limited before dispatch.
6. The product is unavailable after payment has been successfully processed.

2. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

1. The product has been opened, used, or partially consumed.
2. The product was damaged due to improper handling or storage after delivery.
3. The customer provides an incorrect shipping address.
4. Delivery fails because the customer was unavailable to receive the package after reasonable delivery attempts.
5. Minor differences in packaging, color, or appearance that do not affect product quality.
6. Personal preference or dissatisfaction after the product has been used.
7. Products purchased during clearance or special promotional sales, unless they are defective or incorrect.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To help us process your request, please provide:

1. Order Number
2. Clear photographs of the product
3. Photographs of the packaging
4. A brief description of the issue

Our team will review your request and may ask for additional information if required.

4. Refund Approval Process

Once your refund request is received:

1. We will review the information provided.
2. If necessary, we may contact you for additional details.
3. Upon approval, the refund will be processed to the original payment method used for the purchase.

We reserve the right to decline refund requests that do not meet the conditions outlined in this policy.

5. Refund Timeline

If your refund is approved:

1. Refunds are generally initiated within 5–7 business days after approval.
2. The time taken for the refunded amount to appear in your account depends on your bank, card issuer, or payment service provider and may take additional business days.

6. Order Cancellation by the Company

If Natural Galaxy Private Limited cancels your order due to stock unavailability, pricing errors, or other operational reasons, you will receive a full refund of the amount paid.

7. Failed or Duplicate Payments

If your payment is deducted but the order is not successfully placed, or if you are charged more than once for the same order, please contact our customer support team. After verification, the excess amount will be refunded through the original payment method.

8. Shipping Charges

1. Shipping charges are generally non-refundable once the order has been dispatched, unless the refund is due to our error, such as sending the wrong product or a defective item.
2. If a full order is cancelled before dispatch, any shipping charges paid will also be refunded.

9. Promotional Offers and Gift Cards

1. Amounts paid using promotional coupons, discounts, or gift vouchers are refundable only to the extent of the actual amount paid by the customer.
2. Promotional benefits or discount values are not redeemable for cash.

10. Right to Refuse Refunds

Natural Galaxy Private Limited reserves the right to refuse refund requests in cases of:

1. Fraudulent claims
2. Misuse of the refund policy
3. Repeated unreasonable refund requests
4. Violation of our Terms and Conditions

11. Contact Us

For refund-related questions or assistance, please contact us:

Natural Galaxy Private Limited

Registered Office:

LIG-152, AP Housing Board Colony

Nallapadu, Guntur

Andhra Pradesh – 522005

India

Email: naturalgalaxyprivatelimited@gmail.com

Website: www.naturalgalaxy.in

12. Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will always be available on our website, and the revised Effective Date will be displayed at the top of this page.

Last Updated: 29 July 2026